Qualification
Membership of the program is by invitation only.

There are four levels of program membership each with different benefits.

To qualify for an invitation there are minimum purchase amounts, as outlined in the Benefits Section. When the minimum purchase amount is reached for a particular level, members will immediately be eligible for the privileges outlined below, excepting allocation, which will be dependent on availability. Qualification at a particular level during any calendar year will secure relevant privileges for the remainder of that calender year and the following calendar year.

Membership levels are reviewed on January 1. Members will be advised of their purchase level in October of each year. There are no additional fees.

Price Reduction
Reduced prices will apply for all wine purchases exceeding minimum purchase levels.

Refund Policy
If at any time You are not satisfied with the quality of the Goods You have purchased, You may call the Hentley Farm Wines office and we will assess your request for a credit, refund or exchange of product of the purchase price.

Delivery Policy
Goods will be dispatched within 2 working days from receipt of order. If for any reason we are unable to supply your order within this time we will contact you by email. Goods will be sent via Fastway Couriers/Australia Post Express Service wherever practical. Customers residing within the Fastway Couriers/Express Post Service Area will usually receive their order the next business day after dispatch.

International Customers please contact us for a freight quote before ordering.

Allocations
You are not required to purchase the amount of wine you are allocated as this is an amount reserved for you to buy.

Subject to Fire, Tempest, Terrorism or other very bad occurrence destroying our vineyard or production facility the minimum wine allocations are guaranteed.

The sizes and composition of allocations may vary over time as a result of our production capacity. Access to wine will be offered according to privilege level and on a first in, first served basis.

Technical Matters
We reserve the right to alter the terms and conditions at any time. Any updates will appear on our website www.hentleyfarm.com.au. Membership is not transferable.